Prime Health Network News

We can't improve without your help!

You may receive a brief Consumer Assessment of Healthcare Providers and Systems (CAHPS ®) Survey from your health insurance company this year, with questions about the healthcare that you receive from us.

If you receive a survey, kindly take the time to respond.

We pride ourselves on providing excellent diagnosis, treatment and patient outcomes. The opinions and feedback that we receive from individuals like you are vitally important to our patient care. Patients with any issues or concerns are advised to contact us immediately so that we can work to resolve the problem.

Participation is voluntary. We receive overall results, however, your individual answers are confidential and never shared.


Announcing Christopher Snyder, DO, will be retiring from Prime Health Network, effective September 8, 2021

Dr. Snyder will continue to see patients throughout the coming months and will be available to answer any questions or concerns.

"It has been my pleasure to care for you, your families and our neighborhood friends for more than 40 years. With a lot of joy and some sadness, I wanted to let you know of my plans to retire. I’m really looking forward to spending more time with my wife, our children and grandchildren.

Throughout the years, I’ve seen many individuals walk through our doors total strangers and leave as ‘part of the Dr. Snyder family.’ It has truly been a pleasure and a privilege to serve this community, and I thank you for entrusting me with your care. Stay well friends!” Christopher Snyder, DO

We are pleased to offer continued quality care from any of our Prime Health Network Primary Care Physicians and Providers conveniently located in Broomall, Havertown, Springfield, and Upper Darby.

If you have any questions, or if you need further assistance in making arrangements for your healthcare, please contact us at (610) 532-8777and we’ll be happy to help you.

Thank you for your patience and understanding during this transition.


June is Men's Health Month!

Did you know there was an entire month dedicated to raising awareness for issues impacting the health and wellness of men and boys?

Join us and dress in blue Friday, June 18, 2021, for Wear Blue Day; part of the year-round campaign to raise awareness about the importance of male health, and to encourage men to live longer and healthier lives while giving women an opportunity to encourage them to do so.

  1. It’s very important that men participate in the various cancer screening programsespecially men over the age of 50.Early screenings may save lives and/or make it easier to manage diseases that are caught early.
  2. Exercise, it's summertime!Why do you think most TV shows are in re-run? So that men can finally go outside and move around (note: there is no true correlation between the summer broadcast schedule and a reason to exercise).
  3. Father’s Day is coming up! Why not give the father figure in your life the gift of knowledge along with your gift. There are many educational resources available at Men’s Health Network.
  4. Take an active role in your health by eating healthy, moving/exercising, and making prevention a priority.

Remember that everyone can promote the men’s health movement. Anyone can be supportive and help men take that first step towards a better life. These health tips are not a substitute for speaking to a qualified healthcare provider, talk to your primary care physician or specialist today.


Did you get your COVID-19 Vaccination? We need to know!

Don't share your vaccination card online.

Scammers are tricky, they are using phone calls, text messages, and social media to try to steal personal information, money, or both. Don't fall for it.

Do share your vaccination information with us!

Please remember that we need a complete "picture" of your health. This includes COVID-19 vaccination dates and the manufacturer (Moderna, Pfizer or Johnson & Johnson).

Call us with the information, send us a message through Follow My Health our patient portal, or bring your vaccination card to your next appointment.

Corona Virus (COVID-19)

As you are most likely aware, the Coronavirus (COVID-19) has spread to our area, with diagnoses in the counties that we serve. Rest assured, that we are in communication with the PA Department of Health and continue to take a proactive approach to keep our patients, employees and communities healthy and safe.

The virus is thought to spread primarily by person-to-person contact; through a cough, a sneeze, etc., OR the virus may be transmitted onto objects (doorknobs, shopping carts, etc.) by an infected person to a healthy individual.

We are asking our patients to follow the guidelines set in place by the Department of Health to help prevent the spread of this disease and others. However, the most important thing to remember is: If you are sick, Stay Home and Call Us First!

Without question, serious and life-threatening illnesses always need the fastest and most advanced medical care available and that means immediate treatment in an Emergency Room. Remember if you feel like your life is in danger immediately dial 9-1-1.

COVID-19 Symptoms: may appear 2-14 days after exposure

  • Fever
  • Cough
  • Shortness of breath

Flu Symptoms often come on suddenly and may include:

  • Fever or chills
  • Cough
  • Sore throat
  • Runny or stuffy nose
  • Muscle or body aches
  • Headaches
  • Fatigue
  • May experience vomiting and diarrhea, though this is more common in children

Common Cold Symptoms tend to come on gradually and may include:

  • Runny or stuffy nose
  • Sore throat
  • Cough
  • Congestion
  • Slight body aches or a mild headache
  • Sneezing
  • Low-grade fever

Seasonal Allergy Symptoms may include:

  • Runny nose, stuffy nose, and/or sneezing
  • Wheezing or shortness of breath
  • Dry Cough
  • Rashes
  • Fatigue
  • Headache
  • Itchy, watery or puffy eyes
  • Itchy nose and/or throat, ears

 Your Checklist:

  • Feeling sick? Stay home and Call Us First!
  • Fever, coughing or shortness of breath? Call us prior to your previously scheduled appointment
  • Avoid contact with sick people
  • Do not touch your face (especially eyes, nose, or mouth) with unwashed hands
  • Wash your hands often with soap and water for at least 20 seconds/use a hand sanitizer that contains at least 60% alcohol
  • Sanitize commonly touched objects door knobs, light switches, key rings, etc.
  • Practice Social Distancing and avoid large groups of people

We are here to ensure all your questions, concerns, well-being and needs are met, however we are asking you to please be patient as we are experiencing an increase in telephone calls, messages and appointments.

For additional information regarding COVID-19.


Prime Health Network Springfield is pleased to welcome Rachel Hefner, MSN, FNP-C to our Healthcare Team!

“I want to help all of my patients reach their highest level of health. Achieving optimal health requires taking a holistic approach to medicine and considering my patient’s physical, psychological, social, and spiritual well-being.”Rachel Hefner, MSN, FNP-C

Prime Health Network’s Family Nurse Practitioners are your connection to a lifetime of personalized care focused on your long-term health and well-being, someone who will watch over you in sickness and health.

In sickness…
· Provide treatment for colds, flu, infections, aches and pains
· Help you manage chronic conditions
· Order lab work, x-rays and other diagnostic tests
· Refer you to a specialist when necessary

In health…
· Routine physicals
· Immunizations
· Wellness Advice
· Help with weight management, alcohol and tobacco use, stress, and anxiety

Rachel is a Board Certified Family Nurse Practitioner with special interests in Emergency Medicine and Family Medicine. She has a strong background in emergency and critical care nursing. She is passionate about preventative care and assisting her patients in achieving optimal health.

Rachel Hefner, MSN, FNP-C is currently accepting new patients at Prime Health Network Springfield. For appointments: 610.543.5300



Ray Ferraro 'Semi' Retiring (Township Line)

As of October 3rd, 2019 Ray Ferraro will no longer be working full-time. Beginning November 6th, he will be working Wednesday mornings from 9:00 am to 2:00 pm.

Ray and I have been together since April 1, 2003 we have developed a close brotherhood that will last a lifetime. I am pleased that we will still be working together though at a reduced schedule. I, with all of you, are grateful for his professional medical care he provided, he will be sorely missed.

In his place, Joan Ward will be working full-time. Some of you have already had visits with her since she has been seeing patients on Friday. Joan brings a font of experience to her job. I have worked with her in the hospital as well as the office and I am very happy that she has agreed to join us full-time.

No one likes change but I feel that we will continue to provide excellent care that you have come to expect. Again, our congratulations to both going forward.


Stephen M. Humbert, D.O.


Remember to Call Us First When it's Not an Extreme Emergency

Our team of highly skilled Physicians and Healthcare Providers are focused on your health. We are here to ensure all your questions, concerns and needs are met.

You are our number one priority and we are ready to answer your call 24 hours a day, 7 days a week, including our after hours On-Call service. Expect to hear our staff remind you to Call Us First, to help you avoid unnecessary visits to the Emergency Room or Urgent Care.

Please remember to Call Us First, when it’s not an extreme emergency or for these immediate needs:

  • Cuts, scrapes or minor bleeding
  • Ear infections
  • Fever, cold, flu or cough
  • Minor allergic reactions
  • Minor burns
  • Nausea, vomiting or diarrhea
  • Nosebleeds
  • Pain in your body not caused by the heart

Unsure? Call Us First and our medical staff will direct you for treatment to the office, ER or Urgent Care depending on your immediate needs. We can help you to avoid long wait times and out of pocket costs for an ER visit.

For these serious and life-threatening illnesses, you may require immediate treatment in the ER.

  • Chest pain
  • Coughing up blood
  • Vomiting blood
  • Head injury with loss of consciousness
  • Heat stroke of dehydration
  • High fever with stiff neck, mental confusion or difficulty breathing
  • Severe bleeding

Remember if you feel like your life is in danger immediately dial 9-1-1.


June is all about the fellas; in addition to Father’s Day, it’s also Men’s Health Month

Our goal is to educate the public about the many preventable health problems that affect men and boys, and empower them and their loved ones to move towards a healthier, happier life.

  • Men die five years younger than women, on average, and die at higher rates for nine of the Top Ten causes of death.
  • Men account for the majority of work place injuries, are less likely to be insured, and far less likely to see a doctor for preventive care. All of this impacts their ability to be an involved father, supportive husband, and engaged member of their community.

It is very important that men participate in the various cancer screening programs, especially men over the age of 50.  It is vital to their health and well-being.  This year continues to be a pivotal one for men’s health—new guidance on prostate cancer screenings and the declining mortality rates for large groups of men means awareness and education is paramount. If you have any signs or symptoms that concern you, don’t delay, schedule an appointment with your healthcare provider immediately. Early detection is critical!

We encourage everyone to take an active role in their health by eating healthy, moving/exercising and making prevention a priority. These health tips are not a substitute for speaking to a qualified health-care provider, talk to your primary care physician or specialist today. Patients Matter Always!

Prime Health Network Physician Named to Philadelphia Magazine’s Top Doc List for 2018

Congratulations to Stephen Humbert, DO for being recognized as "Top Doc" in Internal Medicine. He shares this honor with more than 2600 of the best practitioners in the area. The doctors on the Philadelphia Magazine Top Doctors list have been nominated by their peers as the very best in their fields and are affiliated with more than 80 hospitals throughout Southeast Pennsylvania, South Jersey and Delaware.

Healthy Habits will help to Keep Your Blood Pressure Low

Even if your numbers are within the normal range on the new American Heart Association blood pressure chart, May is the perfect month to check your blood pressure and give your lifestyle a checkup. Blood pressure naturally rises as you age, so consistency is key in keeping it low. 

We’d like to encourage you to kick-start some healthy habits during National High Blood Pressure Education Month to help keep your BP low.

5 Tips to Help Lower Blood Pressure

  • Eat a heart-healthy diet 
  • Cut out excess sodium 
  • Limit alcohol intake 
  • Avoid cigarettes - QUIT NOW 
  • Make exercise a regular part of your routine 

These 5 health tips are not a substitute for speaking to a qualified health-care provider, talk to your primary care physician or Cardiologist today.

Home Health Care and Care Management

Our Chronic Care Management team assists in building a team-based approach with the Physician, Home Health Agency, Patient and Family. We strongly encourage self-management skills and assist in goal setting to help the patient manage their condition. More information can be found here: Home Health Care and Care Management)

National Colorectal Cancer Awareness Month

Prime Health Network supports National Colorectal Cancer Awareness Month every March in an effort to raise awareness about colorectal cancer prevention, and help educate people that colorectal cancer is preventable, treatable, and beatable.

Death rates from the disease have been dropping since the early 1990s, and incidence rates have been declining steadily over the past decade in both men and women. These great strides can be attributed to prevention and early detection through screenings and increasingly effective treatment. Many people do not realize that simply aging can make you more at risk for developing colon cancer and that early colon cancer usually doesn’t cause symptoms.

Colorectal cancer is one of only a few cancers that can be prevented because colorectal cancer screening allows doctors to find and remove hidden growths before they become cancer. Removing polyps can prevent cancer altogether. In fact, researchers believe that half of colorectal cancer deaths could potentially be prevented if everyone age 50 and older received recommended screenings.

Prime Health Network recommends you speak to your doctor about getting screened regularly for colon cancer once you turn 50, or sooner if you have a family history of the disease or other condition that puts you at increased risk. Take the time to learn the facts about colorectal cancer and other ways to help prevent the disease, like not smoking, maintaining a healthy weight, exercising, eating less red meat, and consuming alcohol in moderation or not at all.

For additional information visit the National Colorectal Cancer Roundtable at


Top Docs

We are pleased to announce that Karl Schwabe, MD and Stephen Humbert, DO were named to Main Line Today Magazine's Top Docs for 2017. Congratulations to both and thanks to everyone who voted!

Appointment Reminders

We get it…you’re busy! That’s why we’re launching Reminders on the Go, December 1!

This new feature will allow you to stay on track and on time with appointment reminders via text message alerts. All we need is your cell phone number on file.

There is no cost to you, however message and data rates may apply; check with your cell phone carrier.

Diabetes Awareness

Prime Health Network Supports National Diabetes Awareness every November.

Diabetes is one of the leading causes of disability and death in the United States. One in 11 Americans have diabetes — that’s more than 29 million people.

If you are overweight, have high blood pressure, or are age 45 or older, you are at higher risk of developing type 2 Diabetes. The good news is that making healthy changes can greatly lower your risk:

  • Get at least 30 minutes of moderate exercise (brisk walk) 5X per week
  • Eat a diet that’s high in fiber, low in saturated fats, cholesterol and added sugars
  • If you are overweight, lose 5-7% of your body weight
  • If you smoke, quit smoking

If you’ve been diagnosed with Diabetes it’s important to have regular screenings and check-ups. Every several months you should have:

  • A diabetes check-up
  • A blood pressure check
  • An A1C test (shows average blood sugar levels over 2-3 months)
  • Teeth Cleaning by a dental professional (every 6 months) – gum disease can affect blood sugar

Yearly Exams are just as important:

  • Complete foot exam, including nerve and circulation test
  • Cholesterol testing
  • Kidney testing
  • A flu vaccine
  • An eye exam with dilation

There’s a lot that you can do to help prevent and manage Diabetes. These health tips are not a substitute for speaking to a qualified health-care provider, talk to your primary care physician or specialist today!

Prime Health Network Participating in Historic Public-Private Partnership to Strengthen Primary Care

Initiative Provides Primary Care Practices with Additional Resources to Improve Coordination of Care

Prime Health Network is one of more than 2,900 primary care practices nationwide participating in Comprehensive Primary Care Plus (CPC+), a partnership between payer partners from the Centers for Medicare & Medicaid Services (CMS), state Medicaid agencies, commercial health plans, self-insured businesses, and primary care providers. This partnership is designed to provide improved access to quality health care at lower costs.

“A robust primary care system is essential to achieve better care, smarter spending, and healthier people,” said Acting CMS Administrator Patrick Conway. “For this reason, CMS is committed to supporting primary care clinicians to deliver the best, most comprehensive primary care possible for their patients.”

Through CPC+, CMS will pay primary care practices a care management fee, initially set at an average of $15 per beneficiary per month in Track 1 and $28 per beneficiary per month in Track 2, to support enhanced, coordinated services on behalf of Medicare fee-for-service beneficiaries. Simultaneously, participating commercial, state, and other federal insurance plans are also offering enhanced payment to primary care practices designed to support them in providing high-quality primary care on behalf of their members. 

For patients, this means that physicians may offer longer and more flexible hours; use electronic health records; coordinate care with patients’ other health care providers; better engage patients and caregivers in managing their own care; and provide individualized, enhanced care for patients living with multiple chronic diseases and higher needs.

The five-year model started on January 1, 2017, with CMS soliciting a diverse pool of commercial health plans, state Medicaid agencies, and self-insured businesses to work alongside Medicare to support comprehensive primary care. Public and private health plans in 14 regions across the country signed letters of intent with CMS to participate in this model: Arkansas, Colorado, Hawaii, Kansas and Missouri’s Greater Kansas City region, Michigan, Montana, New Jersey, New York’s Capital District-Hudson Valley region, Ohio and Kentucky’s Cincinnati-Dayton region, Oklahoma, Oregon, Pennsylvania’s Greater Philadelphia Region, Rhode Island, and Tennessee. The markets were selected in August 2016 based on the percentage of the total population covered by payer partners who expressed interest in joining this partnership.

Eligible primary care practices in each market were invited to apply to participate in the winter of 2016. Through a competitive application process, CMS selected primary care practices within the selected markets to participate in CPC+. Practices were chosen based on their use of health information technology; ability to demonstrate recognition of advanced primary care delivery by leading clinical societies; service to patients covered by participating payer partners; participation in practice transformation and improvement activities; and diversity of geography, practice size, and ownership structure.

CPC+ is administered by the Center for Medicare & Medicaid Innovation (CMS Innovation Center). The CMS Innovation Center was created by the Affordable Care Act to test innovative payment and service delivery models that have the potential to reduce program expenditures while preserving or enhancing the quality of care.

For more information about CPC+ click here.