Prime Health Network

Tomorrow's Medicine Today

FAQs

Are you accepting new patients?

     Yes, all of our offices and providers are open to new patients. Should you wish to schedule an appointment with any of our providers, please go to our "Locations" or "Providers" tab and select a provider or location of your choice. The phone numbers for each office are listed under the "Locations" tab.
 
Do you accept my insurance carrier?
     The following are a majority of the companies with are currently accepting:
  • Independence Blue Cross
  • Highmark Blue Shield
  • Aetna Health Plan
  • Cigna Healthcare
  • Keystone Mercy
  • Medicare
  • Medicaid
  • United Healthcare 
If your insurance is not listed, do not hesitate to call our Billing Department at 484-422-8080, option 1
 
Can I see a Prime Health Network physician if my insurance company does not participate with Prime Health Network?
     In most cases, Yes, provided your insurance plan includes an out of network benefit. Typically, out of network benefits permit you to receive services from non-network physicians but require you, through an increased co-payment or co-insurance, to assume a larger share of the financial responsibility for payment of the services provided.
 
I received a bill from Prime Health Network and have a question, whom do I contact?
     Our Billing Department is available Mon-Fri, 9:00am-5:00pm, to answer any questions or concerns you may have regarding billing issues. Please call them at 484-422-8080, option 1
 
My insurance company requires a referral for certain services. How can I obtain a referral when necessary?
     If your primary provider determines there is a medical necessity for you to be referred to a specialist or facility, he or she will gladly refer you. Your provider may need to see you in the office before making such a determination. Should you have additional questions, please contact your provider's office directly.
 
Why can't my health information be shared with my spouse or family members?
     The HIPAA privacy guidelines are very specific with regard to individual patient privacy. We are required by law to maintain the privacy of your protected health information (PHI). Should you wish to allow us to release your PHI to a designated individual, please contact one of our offices to request an “Authorization for the Use/Disclosure of Protected Health Information."
 
Where can I go to have lab work or radiology studies done?
     Many insurance companies limit the laboratories that you may use to receive lab work or radiology studies. Please check with your insurance company for requirements and/or limitations regarding where you can obtain lab work or radiology studies.
 
When can I expect to be contacted regarding the results of my tests?
     Each provider has his or her own practice or routine regarding notification of results. Our providers review phone messages and test results throughout the day and will return calls personally, when necessary, or will have a staff member contact you with the information you need.  Additonally, if you have a patient portal account, you can access your lab results online, usually within three days of your test. 
 
When should I have my first colonoscopy?
     The American Cancer Society recommends that adults at average risk should begin colorectal screening at age 50, using one of the following five options for screening:
  • Annual Fecal Occult Blood Test (FOBT)
  • Flexible Sigmoidoscopy, every five years
  • Annual FOBT plus Flexible Sigmoidoscopy, every five years
  • Double- contrast Barium Enema, every five years
  • Colonoscopy, every 10 years
The American Cancer Society recommends more intensive surveillance for:
  • Persons at increased risk due to a history of polyps
  • Persons with a history of curative-intent resection of colorectal cancer
  • Persons with a family history of either colorectal cancer or colorectal adenomas diagnosed in a first-degree relative before age 60 years
  • Persons at significantly higher risk due to a history of inflammatory bowel disease of s
 
Should I have a flu shot?
     In general, anyone who wants to reduce their chances of getting the flu can get vaccinated. However, certain people should get vaccinated each year. They are either people who are at high risk of having serious flu complications or people who live with or care for those at high risk for serious complications. Please consult your physician for further information and recommendations.
 
If I am experiencing any new, severe or increasing chest pain, should I call your office or go directly to the Emergency Room?
     Please contact 911 or have someone take you directly to the Emergency Room of your local hospital.
 
How often should I have my cholesterol checked?
     Physicians generally recommended testing based on several factors, including age, sex, and medical history. Please consult your physician to discuss a schedule that is right for you.